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Frequently Asked Questions
How do I select a contractor?
First make sure they are licensed and have a good reputation and references. The technicians should be experienced and have regular training to stay up on the latest changes. Of course they should be fully insured and bonded.
Can I just replace the part of the unit on an older system to save money?
We only recommend replacing the whole unit because the rest of the system will likely fail soon and the efficiency of the unit won’t be equivalent to a new system. Having two financing plans usually cost more. Manufacturers’ warranties will be voided. Technology such as heat pumps are truly worth the investment and aren’t compatible with traditional air conditioners.
Where can I get information about financing programs?
We accept all major credit cards and have financing available through Wells Fargo.
How many years should a system last?
If properly installed and maintained 12 years is reasonable. That assumes the proper size unit was installed and regular maintenance for furnace and air conditioning systems. Improperly sized and dirt increase the stress on the system reducing its life. As a system gets older it loses efficiency and as well new systems are more efficient each year.
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Should I have my ducts cleaned?
The first question should be is “Should I have my ducts inspected?” and that is the proper place to start. Some questions you should consider: 1. Does your family have allergies? 2. Do you have pets? 3. Do you have lingering odors or when you come home does your home smell funny? 4. Have you used and changed a quality filter regularly? 5. Do your vents have dust collecting on the exhaust? Assuming you decide to have the ducts inspected they should be inspected with a flexible videoscope that should let you see the condition of the ducts for yourself. Dirty ducts inhibit air flow increasing utility bills and promote sickness.
Why should I purchase a service agreement?
Like any mechanical equipment, to get the longest service life, maintenance is necessary.
Proper care of your system can save on your utility bills. Some air conditioning and heating problems can double operating costs and reduce comfort. 100th of an inch of film or dirt on an evaporator coil can reduce cooling and heating efficiency by 5%. Manufacturers recommend regular maintenance to maintain peak performance. A service agreement will give you the peace of mind that your system is operating at optimum efficiency and performance.
How do I know if I should I repair or replace my systems?
Consider some questions when deciding to either repair or replace your heating and cooling system:
- How old is your system? If your system is more than ten years old it is likely wiser to invest in a new system. Higher efficiency equipment, which could cut your energy costs by up to 40%.
- What is the overall condition of your system? If your system is in solid condition, it could be wiser to simply repair it. But if your system breaks down often, you should consider replacing it.
- How often is your system operating? If your system has been used extensively, it may be time to replace it. Systems exposed to extreme weather normally do not last as long as those in mild conditions.
- What is the repair history of your current system? If this is the first repair and the age of the system isn’t too old it may make more sense to repair the system, however if the repair is expensive (more than 20% of the cost of a new system) it has had numerous repairs and is getting old replacing the system makes more sense.
- Are you planning to move? If you are moving in the next year or two repairs may make the most sense, however, if you believe investing in a new HVAC system will improve the value of your home, you should consider making the investment. If you plan to live in your current residence, it may also be wise to go ahead and invest in your future comfort.
What is SEER and HSPF?
SEER (Seasonal Energy Efficiency Ratio) is a measure of efficiency of the cooling process of air conditioners and heat pumps. The higher the SEER number, the greater the efficiency, which translates into more energy savings. U.S. regulatory agencies require all new models to have a 13.0 SEER rating or better. Most manufacturers offer a line of air conditioners and heat pumps that range from 13.0 SEER to 16.0 SEER. HSPF (Heating Seasonal Performance Factor) is the efficiency measurement of the heating mode of heat pumps. The higher the number, the greater the efficiency. Models are required to have a minimum 6.8 HSPF. Most manufactures offer heat pumps with HSPF ratings ranging from 6.8 to 9.4.
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